When working with people from another country have you ever been frustrated by the fact that they do things differently?
That they don’t seem to prioritise items as you would? That they don’t communicate clearly enough?
We all have differences in values, assumptions and perceptions that are expressed in the way we behave, interact and do business; everyone is conditioned by culture.
Nowhere can this be more detrimental than in an international workplace, where misunderstandings based on culture can make or break lucrative business deals, international mergers and any other type of cross-cultural working.
Whatever your training need, we can build a course for you. We are globally renowned specialists at designing and delivering courses that bring education, knowledge, self-awareness and Return on Investment.
Designed in close collaboration with you and your organisation, our cultural awareness courses assist people working internationally to become more understanding towards the different attitudes and behaviours of people worldwide.
Whether it’s an expatriate relocation course on Dubai, an introduction to Islam and the Arab world, some management coaching, team-building or remote working, we have the experience and experts to address your needs.
We offer a comprehensive suite of training courses, each designed to meet the particular needs of the participants.
For people wanting to understand and appreciate the cultural nuances of a specific country we introduce them to the culture, language, etiquette, business styles, etc. We cover all major countries including the Middle East, China, India, Japan, Korea, Russia, USA, Brazil and so on.
Did you know many international assignees fail in their new locations due to the inability to adjust? Our courses prepare assignees and/or the families for life abroad. We train people in the new country’s culture, people, values, daily life and business culture.
Management and Leadership
Our world-class corporate and business leadership coaching courses are aimed at supervisors, managers, executives and CEOs. Leadership today requires the ability to direct and inspire across cultural boundaries. We help individuals wanting to develop their leadership skills within an intercultural framework.
Intercultural training is moving towards a behaviour centred approach. Businesses and organisations have realised that their personnel need more than facts and figures or dos and don’ts about people from different cultures. Intercultural competency is about the ability to work across cultures through an instilled understanding of cultures on a general level in terms of communication and working styles.
The companies and organisations of today consist of staff from the four corners of the globe. Colleagues work in multi-cultural teams either in the same office or across borders. We are committed to assisting businesses get the best of our their multi-cultural teams through our cross cultural team building courses.
Sales and Communication
The need to sell, communicate and work with an increasingly multicultural audience both at home and abroad requires a certain level of intercultural awareness. We offer a number of first-class cross cultural courses on communication and sales skills assisting business personnel in building awareness of intercultural differences that could impact the success of their roles.
Our first-class negotiation training course provides instructive and insightful coaching on how to negotiate effectively with different cultures – we help you boost your success rates. Cross Cultural Negotiation training is aimed at business personnel either travelling abroad for negotiations or hosting clients/customers from abroad. We provide you with key information on approaches to, tactics in and etiquette surrounding negotiation.
Our Customer Services courses are aimed at a range of sectors and industries. Essentially all courses look at how to provide customer service excellence when working cross-culturally. Our courses provide participants within organisations, whether managers or front of house staff, with key cross-cultural skills to enable them to deal more effectively with foreign customers.